Terms and Conditions
The General Terms and Conditions (hereinafter referred to as GTC) define Zsofia Princz the terms and conditions governing the use and purchase on the website operated by Princz Zsófia ev www.princzceramics.com (hereinafter referred to as the Service Provider) under the domain name www.princzceramics.com.
Please use our website only if you agree with and consider binding upon yourself all the points of the General Terms and Conditions (GTC).
- THE SERVICE PROVIDER'S DATA
Name: Princz Zsófia ev.
Address: 1112 Budapest Talaj utca 9.
Website: www.princzceramics.com
E-mail: info@princzceramics.com
Account OTP 11773023-00224075
Tax number: 46343758-1-43
- Definitions
Parties:Seller and Buyer collectively
User:a natural person acting outside the scope of their profession, independent occupation, or business activity.
User Terms and Conditions:a contract in which one of the parties is considered a user
Website:The present website, which serves as the platform for entering into the agreement
Contract:Purchase Agreement between Seller and Buyer, formed through the use of the Website and electronic correspondence.
Means of communication enabling communication between absent parties:"A means capable of making contractual declarations in the absence of the parties, particularly through the use of addressed or unaddressed forms, standard letters, advertisements with order forms published in the press, catalogs, telephone, telefax, and tools providing internet access, for the purpose of entering into a contract."
A contract concluded between absent parties:A consumer contract concluded through a organized system of distance selling, in which the parties enter into the contract without their simultaneous physical presence, using exclusively means of communication enabling communication between absent parties, for the provision of the product or service as defined in the contract.
Product:any movable tangible item available in the Website's offer, intended for sale on the Website, and forming the subject matter of the Contract.
Business" or "Enterprise:Entrepreneur: an individual acting within the scope of their profession, independent occupation, or business activity.
Buyer/You:the person making a purchase offer through the Website and entering into a contract.
Warranty" or "Guarantee:In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), in accordance with the Civil Code...
- The warranty assumed for the performance of the contract, in the case of consumer contracts between the consumer and the business, as defined by the Civil Code, which the business voluntarily undertakes for the proper performance of the contract beyond its legal obligation or in the absence thereof, and...
- the statutory mandatory warranty based on legislation.
- THE EFFECTIVENESS AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS (GTC)
The content of the contract established between us is determined by these General Terms and Conditions (hereinafter: GTC), taking into account the provisions of the relevant mandatory laws. Accordingly, the GTC includes the rights and obligations of both you and us, the conditions for the establishment of the contract, performance deadlines, delivery and payment terms, liability rules, as well as the conditions for exercising the right of withdrawal.
Technical information necessary for the use of the Website, which is not included in these General Terms and Conditions (hereinafter: GTC), is provided by other information available on the Website.
You are obligated to familiarize yourself with the provisions of these General Terms and Conditions (hereinafter: GTC) before finalizing your order.
Prices
The prices are in Hungarian Forints and include a 27% value-added tax. It cannot be ruled out that for business policy reasons, the Seller may modify the prices. Price changes do not apply to contracts that have already been concluded. If the Seller incorrectly indicated the price, and an order has been placed for the product but no contract has been concluded yet, the Seller will proceed in accordance with the 'Procedure for Incorrect Pricing' section of the GTC.
In case of an incorrect price, the procedure is as follows:
It is considered an obviously incorrectly indicated price
- Price of 0 HUF/EUR
- Price reduced with a discount, but displaying the discount erroneously (e.g., offering a product for 50,000 HUF with a 20% discount indicated when the original price is 100,000 HUF)
In case of an incorrect price listing, the Seller offers the option to purchase the product at the actual price. With this information, the Buyer can decide whether to order the product at the actual price or cancel the order without any adverse legal consequences
- AVAILABLE SERVICES
A www.princzceramics.com An online store selling handmade products, where users have the opportunity to order the products displayed on the website. The price displayed alongside the products represents the unit prices, unless otherwise stated, and these prices are subject to value-added tax but do not include the shipping fee.
The shipping cost is separately indicated during the order process, and it then appears on the electronic invoice, automatically adding to the total amount. In the online store, products can be picked up according to the selected shipping methods. There is no additional charge for packaging.
The product photos displayed in the online store may differ in color and shade from reality. This is due to the use of cameras or phones for taking pictures and the different color display modes of monitors and screens. Additionally, each product is handmade, so minor differences are unavoidable.
Every user can use the online store free of charge.
There is the option to make purchases with or without registration
- ORDER PROCESS
- ADDING PRODUCT TO CART
The products can be selected under the 'Products' category, and by pressing the 'Add to Cart' button, they can be placed in the cart. Afterward, the purchase can be continued or the order can be finalized.
- CART CONTENT
By clicking on the Cart icon in the upper right corner, you can enter the cart menu, where you can modify your order: change the quantity, or remove items from the cart.
- ENTERING DATA
At this stage, the user needs to provide their name, shipping and billing information, and choose the payment method.
- CORRECTING INPUT ERRORS
By using the 'Back' button on the page, you have the opportunity to modify the data (shipping address, billing address, name, payment method).
- SUBMITTING THE ORDER
The user can submit the order only if they accept the General Terms and Conditions. By submitting the order, the user incurs the obligation to make the payment.
- CONFIRMATION
After placing the order, the system sends a confirmation email to the provided user email address containing all the data and information related to the order.
ORDER CONFIRMATION
The Service Provider will send a confirmation email to the User for orders sent and received, confirming the contract concluded between absent parties, within a maximum of 48 hours. The contract becomes valid upon this confirmation.
The confirmation includes the shipping and billing address, the name, the order amount, the shipping, and payment method. However, the confirmation email does not automatically signify the acceptance of the order.
If this confirmation email does not arrive in the User's specified email account, the User is released from the contractual obligation, and thus, they are not obliged to purchase the ordered items.
We would like to draw your attention that the email may end up in the spam folder.
PROCESSING THE ORDER
Orders can be placed 24/7. The received orders are processed by the Service Provider on business days. The processing time is approximately 1 week. Orders placed on weekends and public holidays, beyond the processing time, will be processed on the next business day.
The Service Provider sends an email about the orders immediately, but no later than 48 hours after the order has been placed, as mentioned above.
SHIPPING
Depending on the chosen payment and delivery method by the User, the ordered products will be handed over to the shipping company no later than the 7th business day from the date of the order.
The calculation for this is as follows for different payment methods
- In the case of payment by bank transfer, from the date of crediting the amount of the goods and services to our bank account
- In the case of payment by credit card, from the date of successful payment.
The delivery time may vary, and we always indicate this prominently on the product page.
The courier services providing delivery are:
- Post EMS
- DPD courier service
- Packeta
SHIPPING FEES
Shipping Method | SHIPPING FEES |
HU - Post EMS | 2.400 HUF |
HU - DPD courier service | 2.630 HUF |
HU - Packeta Home Delivery | 1.970 HUF |
Europe - Post EMS | From 12.000 HUF |
Europe DPD Europe Packeta | From 6.700 HUF From 5.080 HUF |
The exact shipping fee for the given order is always displayed by the Service Provider in the ordering process, before submitting the order, during the selection of the 'Shipping Method
SHIPPING DEADLINES
The shipping deadline depends on the time of placing the order and the availability of the product. The Service Provider starts processing orders on the first business day following the order placement. Subsequently, the delivery is initiated no later than the 7th business day
PAYMENT OBLIGATION
Placing an order involves an obligation to pay
- If bank transfer or credit card payment was selected as the payment method, the payment deadline is 2 business days.
You can cancel the purchase via email:
info@princzceramics.com
We cancel orders that are canceled via email, and the payment obligation ceases.
- PAYMENT TERMS
BANK TRANSFER
The User pays the purchase price of the ordered products to the Service Provider by bank transfer. The purchase price is considered fulfilled after being credited to the Service Provider's bank account, and the package is then sent to the User. In the transfer reference, the User must include the order number.
Bank Name: OTP Bank
Account: 11773023-00224075
Beneficiary Name: Princz Zsófia
Reference: Order Number
EURO BANK TRANSFER
Bank Name: Wise
Account:
IBAN BE86 9677 8393 3350
SWIFT/BIC TRWIBEB1XXX
Beneficiary Name: Princz Zsófia
Reference: Order Number
INVOICING
The Service Provider sends the invoice electronically to the specified email address using the Számlázz.hu invoicing system.
The ownership of the ordered products transfers to the User upon payment of the invoice.
RIGHT OF WITHDRAWAL
This statement means that the User has the right to withdraw from the contract without providing any justification within 14 days of receiving the ordered product.
If the User wishes to exercise the right of withdrawal, they are obliged to submit the Withdrawal Statement to the Service Provider in writing or by email. (info@princzceramics.com)The User exercises the right of withdrawal within the deadline if they send their Withdrawal Statement before the specified deadline expires.
The Service Provider does not charge the User for the original delivery cost. The User is solely responsible for the cost of returning the product.
The Service Provider is entitled to claim compensation for material damage resulting from improper use from the User.
The Service Provider is obliged to refund the purchase price to the User within a maximum of 14 days from the receipt of the returned package.
During the refund, the Service Provider uses the same payment method as used in the original transaction, unless the User expressly consents to the use of another payment method.
The Service Provider may withhold the refund until it has received the product back or the User has provided proof of return, whichever occurs earlier.
The User can exercise this right only if they return the product to the Service Provider in its original packaging, undamaged, in a condition suitable for sale and normal use—excluding manufacturing or quality defects.
The item to be returned, therefore, cannot be:
- dirt
- scratch
- damage
In case of the listed or similar irregularities (non-intact condition of the product), the Service Provider draws up a protocol on the visible damage after receiving the product. In this case, the User is not entitled to reclaim the price of the product and the shipping cost. If the Consumer does not respond within 5 working days after the email sending of the findings recorded in the Protocol, we consider the complaint finally closed. The returned product will be destroyed after 3 months. In exceptional cases, the Service Provider will return the non-intact product – at the written request and expense of the User – after the recording of the protocol and fixing the condition.
The User must always pay attention to the proper use of the product, as the compensation for damage resulting from improper use is the responsibility of the User.
After the return and examination of the product, the Service Provider shall refund the paid amount to the User immediately, but no later than within 14 days, with any deductions authorized by applicable laws.
If the ordered product has been produced individually at the request of the buyer, the buyer cannot exercise the right of withdrawal.
THE PROCESS OF WITHDRAWAL
If the User wishes to exercise their right of withdrawal, they can do so by filling out the Withdrawal Declaration, which should be sent back to the Service Provider by mail or email (info@princzceramics.com), referring to the product and the order identifier.
The User may notify the Service Provider of their intention to withdraw within 14 days from the receipt of the product using the aforementioned methods.
If the User submits the Withdrawal Statement by postal mail, the date of posting the letter will be considered. In the case of sending by mail, it is recommended to send it as a registered mail to clearly prove the date of dispatch.
The User must return the ordered product to the company's return address, which is: Zsofia Princz
Address: 1112 Budapest, Talaj Street 9., via a courier service. The User is responsible for the shipping costs associated with the return.
The Service Provider cannot accept packages returned with cash on delivery.
The Service Provider will refund the purchase price of the product and the basic shipping fee to the User within 14 days after the withdrawal, based on mutual agreement with the User.
WITHDRAWAL STATEMENT – SAMPLE
Dear ________________!
I, the undersigned ……………………………… (name) ………………………………………………… (address), hereby declare my intention to withdraw.
On ….. year, ….. month, …. day, I purchased the following products on the ___________________ website:
Product name: ………………………………………. Quantity of the product: ……………………. Gross price of the product: ……………….. HUF
The purchase price was ………………………………………. HUF, and I request it to be refunded to the following bank account: ……………………………………………………………………….. .
The previously purchased item(s) were delivered on the day of ……, 20…..
I returned it to the address provided on the website on the day of cancellation.
…..………….. 20………év ……….. ho ………. nap
…………………………………..…………………………………..
The return address:
Zsofia Princz
1112 Budapest Talaj utca 9
ORDER CANCELLATION
The User has the option to cancel the order by email (info@princzceramics.com) until 8:00 am on the next business day following the receipt of the order.
- INFORMATION ON IMPLIED WARRANTY AND PRODUCT WARRANTY
IMPLIED WARRANTY
Under what circumstances can you exercise your statutory warranty rights?
In case of defective performance, you can assert a warranty claim against the business (Service Provider) in accordance with the provisions of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can, at your choice, assert the following warranty claims:
You can request repair or replacement, unless fulfilling your chosen request out of these options is impossible or would result in disproportionate additional costs for the business. If you did not request or could not request repair or replacement, you can demand a proportionate reduction in the counter-performance, or you can rectify the defect at the expense of the business, or have it rectified by someone else – and in the last resort, you can withdraw from the contract.
You can switch your chosen warranty right to another, but you bear the cost of the switch, unless it was justified or the business gave a reason for it.
Within what deadline can you assert your warranty claim?
You are obliged to report the defect without delay, but not later than within two months of discovering the defect. However, please note that beyond the two-year limitation period from the performance of the contract, you cannot enforce your warranty rights.
Against whom can you assert your warranty rights?
You can assert your warranty claim against the business.
What other conditions are there for asserting your warranty rights?
Within the first six months from the performance, there are no additional conditions for asserting your warranty claim beyond reporting the defect, provided you can prove that the product or service was provided by the business operated by Princz Zsófia. However, after the expiration of six months from the performance, it is your responsibility to prove that the defect you have identified already existed at the time of performance.
WARRANTY FOR PRODUCTS
When can you exercise your product warranty rights?
In case of a defect in the product, you may, at your discretion, enforce your warranty claim or product warranty claim.
What rights are entitled to you based on your product warranty claim?
As a warranty claim, you can only request the repair or replacement of the defective product.
In what cases is the product considered defective?
The product is considered defective if it does not meet the quality requirements valid at the time of placing it on the market or if it does not have the characteristics specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You can assert your product warranty claim within two years from the product's introduction to the market by the manufacturer. After this deadline, you lose this entitlement.
Against whom and under what other conditions can you assert your product warranty claim?
You can only assert your product warranty claim against the manufacturer or distributor of the product. In the case of asserting a product warranty claim, you are required to prove the defect of the product.
Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is exempt from product warranty obligations only if it can prove that:
- the product was not manufactured or placed on the market within the scope of its business activities, or
- the defect was not recognizable based on the state of science and technology at the time of placing the product on the market.
- the product defect arises from the application of a legal requirement or mandatory authority regulation.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that due to the same defect, warranty claims and product warranty claims cannot be asserted simultaneously and in parallel. However, in the case of successfully asserting a product warranty claim, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
- LEGAL DECLARATION AND LEGAL REMEDIES
The Service Provider disclaims all responsibility for the behavior exhibited by users of the website. In the event of a violation, the Service Provider cooperates with the competent authorities for investigation purposes.
The Service Provider is not responsible for damages arising from a possible server malfunction or third-party modification of the website's content.
The website is used at everyone's own risk. The Service Provider cannot be held responsible for any possible delays, errors in the system, or incomplete information resulting from it.
The Service Provider is entitled, but not obliged, to check the content made available by Users during the use of the website. With regard to the published content, the Service Provider is entitled, but not obliged, to look for signs of illegal activities.
The User is responsible on the Website for the content posted by him that he does not infringe the rights of third parties, as well as the laws, either directly or indirectly.
Agreement between the Service Provider and the User based on these General Terms and Conditions terminates if the User deletes their registration or if the Service Provider deletes the User's registration.
The Service Provider is the copyright owner of all content displayed during the provision of services accessible through the website, including any copyrighted work or other intellectual creation (including all created graphics, images, photos, and the layout of the website interface, ideas, implementations).
The provisions of this GTC do not grant the User any right to use or exploit any commercial name or trademark appearing on the website. Beyond the legitimate use of the website, which includes temporary reproduction for the purpose of display and private copying, these intellectual creations may not be used in any other form without the prior written permission of the Service Provider.
Information about the content and visual materials on the website can only be used on the internet with a linked reference and permission:
- The source must be clearly indicated in the form of a visible link. The link must point to the specified content.
- Embedding the main or subpages of www.princzceramics.com into another website is not allowed.
- The linking website must not create the impression that the Service Provider supports the purchase of the services or products offered on that site, unless otherwise stipulated in a prior contract with the Service Provider.
- "The linking website must not contain content that violates laws, the rights of third parties, or public morality."
- In case of a violation of the rules regarding linking, the Service Provider is entitled to demand the immediate removal of the link pointing to the website. In addition, the Service Provider is entitled to claim compensation for any damage related to the infringement.
- Without a separate agreement, it is forbidden to modify, copy, add new data, or overwrite existing data in the interface or database provided by the Service Provider.
COMPLAINT HANDLING AND ENFORCEMENT OF RIGHTS
The User can submit objections regarding the purchased product to the Service Provider by mail or email using the following contact details:
CONTACT DETAILS
Postal Address: Princz Zsófia
1112 Budapest Talaj utca 9
E-mail: info@princzceramics.com
The Service Provider responds to user complaints within a maximum of two business days. The Service Provider informs the buyer about possible ways, places, and deadlines for enforcing their rights.
ALTERNATIVE DISPUTE RESOLUTION
If you encounter any issues with your online purchase that you cannot resolve with us, you can send your complaint to the approved dispute resolution body through the following platform (online dispute resolution – ODR: Online Dispute Resolution): https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home2.show&lng=HU
In addition, the Budapest Conciliation Board is authorized to settle legal disputes in Hungary (1016 Budapest, Krisztina krt. 99. 3rd floor, room 310; email: bekelteto.testulet@bkik.hu).
OTHER PROVISIONS
Hungarian law is applicable to the legal relationship between the Service Provider and the User.
The Service Provider may modify this GTC at any time without justification, and the User will be notified through the website. Please regularly review the General Terms and Conditions."
In matters not regulated by this GTC, the Civil Code, Government Decree 45/2014 on the detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on certain issues related to electronic commerce services and information society services apply as reference.
By browsing the pages of the website and placing orders, the User accepts the full content of the General Terms and Conditions.
Dated: Budapest, November 15, 2023.